Shipping and delivery

Check your delivery address

Criativae ships to the address you provide at checkout. Please double check it when you order so your package reaches you.

If no one is home

Make sure someone can receive the package at the delivery address. Carriers normally attempt delivery more than once. If nobody is available on any attempt, the package is held at the nearest facility or pickup point and must be collected within 7 days. If it is not collected, carrier policy returns it to sender and a new shipping charge applies to send it again.

Incorrect or incomplete addresses

Criativae is not responsible for delivery addresses that are entered incorrectly or incompletely. In those cases carrier policy returns the package to sender and no second delivery attempt is made. Orders that cannot be delivered because of an address error are not eligible for a refund, and a new shipping charge applies to send the order again.

Processing time

Orders are picked, packed and shipped within 1 to 2 business days. Orders placed on weekends and holidays are processed on the next business day.

Delivery estimates

The delivery estimate is calculated from your ZIP code and shown at checkout before you confirm your order. Because we ship from more than one fulfillment center, the timeline can vary by product and region.

Tracking

As soon as your order ships you receive a tracking number by email. You can also follow it on our Order Tracking page. The first updates can take up to 48 hours to appear.

Split shipments

Items from the same order may ship separately and arrive on different days. When that happens you receive a tracking number for each shipment.